Privacy policy

Effective Date: December 9, 2019

Last Updated: March18, 2021

Welcome to Wayaj, which is owned and operated by Wayaj, Inc.  We respect your privacy and are committed to taking reasonable steps towards protecting your privacy online and managing your information responsibly.  This privacy policy (“Privacy Policy”) describes the ways Wayaj, Inc (collectively, “we” or “us” or “Wayaj”) generally collects, stores, uses, discloses, and protects personally identifiable information and other visitor information collected by us on this website, the app and through other means, including promotional programs.

This policy applies to information we collect:

• when you visit or otherwise use our website wayaj.com or mobile application, and/or
• when you interact with us through email, text and/or other electronic messages (collectively, the “Site”). This Privacy Policy does not apply to other websites to which we may link, or to other companies or persons who might be listed as third-party contacts or suppliers on our Sites, or to whom we may refer you if you contact us.

Our goal is to maintain your trust and confidence when handling your information.  The security of your information is our priority.  We protect this information by maintaining physical, electronic and procedural safeguards that meet applicable law.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using our Site, you agree to this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy located below). Your continued use of our Site after we make changes to this policy is deemed to be acceptance of those changes, so please check the policy periodically for updates.

What This Privacy Policy Covers

This Privacy Policy describes the following general aspects of our collection and use of information concerning you:

1. Information We Collect
2. How We Use Your Information
3. Children’s Information
4. Sharing of Information with Third Parties
5. Technology Used in Collecting Information
6. How We Handle Do Not Track Signals
7. Links to Third Party Websites
8. Your Choices Regarding Your Information
9. Your California Privacy Rights
10. Visitors From Outside of the United States
11. Changes to this Privacy Policy
12. How We Protect Your Information
13. How Long We Store Your Information
14. How to Contact Us

1. Information We Collect

The following generally describes the types of information we may collect about you.

Information Provided by You. We collect information directly provided by you (which may be obtained from emails, registration, web forms or in other manners), including, without limitation, the following:

• contact information;
• personal identification information, including: name, date of birth, telephone number, email address and profile picture;
• certain technical information, such as your:  user ID, username;
• Favorites activities;
• Favorite places/countries/destinations;
• Visited destinations;
• Reviews and ratings; and
• Geolocation.

When you visit our Site, our servers may automatically collect your IP address, the name of the domain you used to access the Internet, the link that brought you to our Site and any links clicked within our Site.

When you use our chatbot, we collect the content of your submitted questions.

Certain information may also be automatically collected through third-party tools used on Wayaj’s Site, which collect information that may include your browser type and operating system; IP address and general geographic location; the date and time of your visit; the content viewed on our Site; and Site features accessed.  Some of this information may be retained by us only during your visit to our Site, and some information may be gathered on an aggregated, pseudonymous basis.

We may also receive information contained in your social media accounts when you log in through your Facebook or Google account and, by doing so, you may give us access to certain of your account information, including your name, user ID, email address, birth date, gender, profile photo and public profile information.

2. How We Use Your Information

The information that we collect from you may be used for the following purposes:

a. To Provide our Services. We may use your information to evaluate and process transactions, such as to book accommodation(s) at the destination you select; provide you with travel confirmations and updates regarding your trip; provide you with customer support; allow you to use our expense manager; allow you to calculate and manage your carbon footprint; and resolve disputes, collect fees, or troubleshoot problems.

When permitted by law, we may also use your personally identifiable information to contact you in ways other than email or regular mail, such as via telephone contact, facsimile or text message.

b. To Improve our Business. Information collected through third-party tools used on Wayaj’s Site may be used by us and our service providers, affiliates and business partners to measure the number of visits, average time spent, page views and other general statistics about the overall use of our Site, in order to monitor and improve Site performance, improve our products and services, and make the Site easier and more convenient to use.

We may use technology such as cookies and web beacons to process your information for the purpose of learning more about how people use our Site, including to measure the number of visits, average time spent, page views and other general statistics about the overall use of our Site, in order to monitor and improve Site performance, improve our products and services, and make the Site easier and more convenient to use.

The questions you submit to our chatbot may be processed to improve our chatbot’s ability to answer your questions effectively.

c. To Market to You. We may use your information to send you promotional, advertising and other marketing materials or communications from us or our agents via email, facsimile, telephone or text message.  We may also use your information to provide you with recommendations through our chatbot.

d. To Comply With the Law and Our Legal Obligations. We may disclose information in order to comply with or respond to a request or requirement pursuant to law, regulation, or from a governmental or judicial body, or to help prevent fraud or for risk management purposes. We may also use information collected for other legal purposes from time to time.

e. To Protect Ourselves and Our Customers.  To the extent necessary to detect, block, report and mitigate cyber-threats, improve our network and information security, and in order to prevent or detect fraud.  Network and information security means the ability of a network or of an information system to resist events, attacks or unlawful or malicious actions that could compromise the availability, authenticity, integrity and confidentiality of stored or transmitted data, or the security of the related services offered by, or accessible via those networks and systems.

We may use your information to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the website or the public.

f. As part of Business Transfers. In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organization, we may need to transfer some or all of your information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization. We may also need to transfer your information to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this policy.

g. When We De-Identify or Aggregate Information.  We may collect, use, transfer, and disclose information that is de-identified or does not identify you. To the extent we combine information that is de-identified or does not identify you with information that does identify you that we collected directly from you on the Sites, we will treat the combined information in accordance with the practices described under this Privacy Policy.

3. Children’s Information

We recognize the importance of children’s safety and privacy. The website is not designed to attract children, and is not directed at, or intended for use by, children under the age of 13. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not request or collect any personally identifiable information (“PII”) from anyone who we know to be under the age of 13. If you are under the age of 13, you should not register with or otherwise provide information to us. If we become aware that a user of our website is under the age of 13 and has provided an online registration or other PII without prior verifiable parental consent, we will take all commercially reasonable steps to delete such information from our files and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). We ask all parents and legal guardians to assist us in our efforts to comply with COPPA by prohibiting children under the age of 13 from providing us with any of their PII or using the website without parental oversight and assistance. If you have knowledge or become aware that a child under the age of 13 has submitted PII to us, please contact us and we will remove that child’s PII from our files. If you are under the age of 18, you should use this website only with the involvement of a parent or legal guardian and should not submit any PII to us.

4. Sharing of Information with Third Parties

We may share personally identifiable information and non-personally identifiable information externally with our affiliates, licensees and joint venture partners, as well as with other third-party service providers who help us provide operational services for the website and our business.  However, we require these service providers to use your information only for our benefit and in accordance with this Privacy Policy.

The information that we collect from you may also be shared by us for the following purposes:

a. To Provide our Services. As part of providing our services to you, we may direct you to the hotels or related booking sites, where you can provide your information or, when you book your reservation directly through our Site, we may provide and allow access to this information to the hotel or related booking site.  The information you provide on these third-party sites, or have us provide on your behalf, is subject to those entities’ own privacy policies.

We may also share your information with our affiliates and business partners to fulfill your requests, service your account, improve our services, and to develop, inform you about and provide you with offers about our products, services and events, as well as those of our affiliates and business partners.

b. Business Transfers or to Comply With the Law and Our Legal Obligations.  We may also disclose your information: (i) if we are required or permitted to do so by law or legal process; (ii) to law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; (iv) in the event that all or part of Wayaj or all or part of its assets are acquired by, merged with, sold to or otherwise disposed of to one or more third parties; or (v) in the event of bankruptcy.

c. When We De-Identify or Aggregate Information. We may aggregate information that we gather about our customers and users of our Site, including traffic patterns and services, and provide these statistics to our service providers, affiliates and/or business partners in aggregate form.  This aggregate information, however, is not personally identifiable.

Some of the content, functionality and services on our Site may be provided by third parties that are not affiliated with Wayaj.  These types of entities may collect or receive certain information about your use of the Site, including through the use of cookies, web beacons, and similar technologies.  These entities may collect this information over time, and combine it with other information collected from different websites and online services.  Wayaj is not responsible for these third parties’ privacy practices, or for the accuracy of information obtained from these third parties when Wayaj does not provide these third-parties with your information, and/or these third-parties are not processing your information on behalf of Wayaj.

The following is a list of the third-parties, and their privacy policies, which we use to help provide some of the content, functionality and services on our Site:

a. Active Campaign. We use an email management service called Active Campaign to manage all newsletter email communications. Active Campaign’s privacy policy can be found at https://www.activecampaign.com/legal/privacy-policy.

b. Google Maps and Analytics. We use Google to display images of maps or interactive maps and to help us track and receive reports on website traffic, including:

• Remarketing with Google Analytics.
• Google Display Network Impression Reporting.
• Google Analytics Demographics and Interest Reporting.
• Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.

In order to provide these features, Google may place cookies on your computer or otherwise use your local storage.  Google will also collect various types of information directly from you for the personalization of ads. To better understand how Google might use your information please see Google’s privacy policy located here: https://policies.google.com/privacy.

You can opt-out of such use of your information by visiting and following the instructions provided by Google on the following page: https://tools.google.com/dlpage/gaoptout/.

c. Google APIs and Databases. We may use Google’s APIs and database services to process the information you submit through our chatbot.  That information may be used in accordance with Google’s privacy policy, located at:  https://policies.google.com/privacy, and to secure and to improve Google’s APIs and other Google products.  Google may also use, host, store, modify, communicate, and publish the information in accordance with their privacy policy.  

d. OneSignal. We use OneSignal to provide you with push notifications and advertisements on your mobile device.  As part of providing this feature OneSignal may gather such information as your User ID and IP Address.  They may also use such devices as pixel tags, cookies and local storage.  To better understand the types of information OneSignal may gather and how they may use your information, please see their privacy policy located here: https://onesignal.com/privacy_policy

e. Taggun. When you submit a picture of a receipt through our Site, that receipt may be transferred to and processed by Taggun Limited.  Taggun processes the receipt in order to convert the image into data that is readable by our system.  As part of this transfer, any information contained in the receipt may be viewed and stored temporarily in Australia, the United States of America and New Zealand from time to time.  By submitting a receipt through our Site, you consent to this transfer and storage of information in a region outside of the locale in which you are located.

f. Amazon. We use Amazon’s AI services to provide recommendations to you through our chatbot.  When you communicate with us through our chatbot, your information is shared with Amazon.  Amazon may be use your information to maintain and provide to us their AI service (including but not limited to developing and improving their AI service) and to develop and improve AWS and affiliate machine-learning and artificial-intelligence technologies.  They may also use your information in accordance with their privacy policy located at: https://aws.amazon.com/privacy/.

Amazon may use and store the information you provide in regions outside of the country in which you are located.  By submitting your information through our chatbot, you consent to Amazon transferring and storing your information in a region outside of the locale in which you are located.

g. When you make purchases through our Site, we process your payments through Third-Party service providers. The Third-Party service providers may collect certain financial information from you to process a payment on behalf of Wayaj, including your name, email address, address, credit card number, and other billing information. These Third-Party service providers may also provide such information to us. Since your information is provided directly to these service providers when you complete a transaction, you should review their privacy policies to see how your information will be handled. Here is a list of these providers and where to locate their privacy policies:

• Stripe, Inc.
  https://stripe.com/privacy
• PayPal, Inc. 
  https://www.paypal.com/us/webapps/mpp/ua/privacy-full
  https://www.braintreepayments.com/legal/payment-services-agreement
• Priceline.com LLC. 
  https://www.priceline.com/static-pages/privacy-policy.html

By your own actions, you may also be able to share your information with third parties through our Site, such as when you: 

a. Use Our Chat Feature. When you book a reservation, you may be able chat directly with the hotel or related booking entity.  The information and materials you provide in this chat area will be sent to the hotel, or related booking entity, and will be subject to their privacy policy.  We also maintain a copy of this information for the purposes of providing the chat functionality. 

b. Post Information. You may be able to post information and materials publicly, for ex-ample, in product reviews, and other similar forums (collectively, “Forums”). If you post any information in a Forum on the website, it will be deemed public information and available to the general public. Please do not post any personally identifiable information in a review or forum. If you do post personally identifiable information, you do so at your own risk.

Wayaj does not otherwise sell, rent, lease or otherwise share your information with third parties for their own marketing purposes.

5. Technology Used in Collecting Information

Wayaj and third parties that provide content, functionality and services on our Site use a variety of technologies to learn more about how people use the Site. These primarily include the following:

Cookies

In collecting information, we may utilize cookies – small text files used to store information about users on the users’ own computers – so that our Site can recognize you as the same user when you visit our Site, or affiliated sites, allow such features as logging into your account and recognize you on different parts of our Site. These are also placed in outbound marketing emails to track engagement.  You can configure your Internet browser system to warn you each time a cookie is being sent or to refuse cookies completely.  Refusing to allow cookies could impact the functionality of our Site.  Cookies may be used to collect information about your browsing activities in order to provide you with more relevant content and promotional materials, on and off the Site, and to help us understand your interests and improve the Site.

Web beacons  

We and our third-party partners may use web beacons, which is a technology that communicates information from your internet browser to a web server. Web beacons can be embedded in banners and links on vendor websites, videos or emails, and permit a web server to read certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed such content, the IP address of your computer, and the URL of the web page from which the web beacon was viewed. We and our partners use web beacons for a variety of purposes, including to analyze the use of our Site and in conjunction with cookies to improve the Site and provide you with more relevant promotional materials.

User analytics and social media

Wayaj utilizes Google Analytics for user analytics and we may also use social media (e.g., Twitter, LinkedIn, Facebook, YouTube, comments, requests and reviews) for purposes of information collection.  Your use of social media sites is governed by the privacy policies of those sites.

Mobile Devices

When you connect to us using a mobile device or application, we may use tracking technologies, similar to cookies or web beacons, and other methods to customize your browsing experience. If you use location-enabled products, you may be sending us location information.  We do not store or use this information other than to provide the services you requested.  Location-enabled features are opt-in and you have control over your participation and can turn these services off at any time.  Some mobile applications may utilize analytic tools to help us better serve our customers through improved products, services and revisions to the mobile applications. This collected information does not include personal information and will not directly provide your identity to us.  It may, however, let us know pseudonymously which services and features you are using the most within the application, as well as device type and hardware features, country and language of download.

Automated Decision Making

We use automated decision making to provide you with destinations and/or promotions that suit your preferences.  This mechanic analyzes your favorite activities and places/countries/destinations in order to help identify destinations you might be interested in.

6. How We Handle Do Not Track Signals

Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. At present, we do not respond to “Do Not Track” signals and consequently, will continue to collect information about you even if your browser’s “Do Not Track” feature is activated.  To learn more about DNT signals, please see http://allaboutdnt.com.

7. Links to Third Party Websites

For your convenience, our Sites may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the third party websites being linked to.

8. Your Choices Regarding Your Information

If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. 

a. Opt-Out of Email Promotions. If you do not wish to receive emails about special offers and other promotions from us, click the unsubscribe link located in our emails. 

b. Updating Your Information. We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please login to your account here.

You may also contact us, as provided below, to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other website users. Proper access and use of information provided on the website, including User Contributions, is governed by our Terms of Use.

c. Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

d. Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting us as provided below.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (”NAI”) on the NAI’s website, located here: www.networkadvertising.org.

To learn more about interest-based advertising or to “opt-out” of interest based advertising programs from participating companies visit www.networkadvertising.org/choices/, or www.aboutads.info/choices/.

e. How to Opt-Out by Mail or Email.  If you do not wish to receive other marketing materials from us and/or if you do not want us to share your personal information with other entities as stated in this Privacy Policy, please provide us with your exact name and address and advise us that you wish to opt-out for information sharing or receiving information from us or both as the case may be.  Please direct your opt-out requests to:

hello@wayaj.com or
PO Box 621
Jericho, NY 11753

9. Your California Privacy Rights

We collect various types of personal information about you during the course of your relationship with us as a customer. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third-party will use such information for its direct marketing purposes.

If you would like to exercise your rights under California law, please send your written request to the email address or postal address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third-Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes:

hello@wayaj.com or
PO Box 621
Jericho, NY 11753

10. Visitors From Outside of the United States

Wayaj and its affiliates, service providers, and business partners, are domiciled in the United States and therefore, your information may be accessed by staff or other persons in, transferred to, and/or stored at, a destination outside the EEA in which data protection laws may be of a lower standard than in the EEA.

If you are an individual located in the EEA, please review our EEA Privacy Policy.  To the extent we collect and process any information, as defined under Regulation (EU) 2016/679 (the General Data Protection Regulation), that collection and processing is governed by our EEA Privacy Policy located at https://news.wayaj.com/gdpr-2/.

11. Changes to this Privacy Policy

We reserve the right to modify or supplement this Privacy Policy at any time. If we make any material change to the Privacy Policy, we will notify you by email (sent to the email address you specified) and/or update this Privacy Policy to include such changes.  We recommend that you review this Privacy Policy regularly for changes. The date of this Privacy Policy, noted above, indicates the last time it was revised or materially changed. Checking the date allows you to determine whether there have been changes made since the last time you reviewed this Privacy Policy. By continuing to use our Site after we make changes, you indicate your consent to each of those changes.

12. How We Protect Your Information

Wayaj has established multiple avenues of protection to safeguard information. We use a variety of reasonable physical, technical, and administrative measures to safeguard information against loss. Our employees are only given access to files on an as-needed basis, thus limiting exposure of client information. Technologies and processes to protect information collected on our Site include firewalls, strict role-based file security, security for servers and workstations (with managed patching and managed antivirus), SSL certificates for secure remote access and encryption technology for transmission of information. Our computer systems utilize password protection to prevent access by unauthorized personnel, and we employ other physical, electronic and procedural safeguards to help protect your non-public information.

However, no security technology is completely secure. While we strive to protect the information that we maintain, due to the inherent nature of the Internet, we cannot (and do not) guarantee, and make no representation or warranty about, the security of any information that you transmit to us or which is stored by us.

Wayaj understands the importance of your privacy rights and takes their protection seriously. We recognize that you have placed your trust in us, and we strive to preserve that trust as a priority.  Wayaj arranges for its employees to be educated on Wayaj’s privacy policies and procedures and, among other things, directs employees to adhere to Wayaj’s established guidelines. Wayaj will monitor the effectiveness of its privacy policies and procedures.

13. How Long We Store Your Information

We shall store your information based on business needs and legal requirements. We retain your information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain information to comply with regulatory requirements regarding the retention of such data. When information is no longer needed, we securely destroy the data.

14. How to Contact Us

You may contact us by email at hello@wayaj.com or by regular mail at:

hello@wayaj.com or
PO Box 621
Jericho, NY 11753